Frequently Asked Questions

I placed my order and want to upgrade my shipping. How can I do that?

Please e-mail us at support@belairbeautyclub.com with your order number and the shipping option you would like to upgrade to. If your order has not yet been processed at our warehouse or been shipped, we will place your order on hold and send you a custom invoice. Kindly let us know once the invoice has been paid so we can manually release your order for processing again. If your order has already entered processing or has been shipped from our warehouse, we will not be able to adjust your shipping method.

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When will my order begin processing?

Orders will enter processing at our warehouse between 5pm and 5am EST. Therefore, it is best to e-mail in any order changes or requests between 5am and 5pm EST to ensure the adjustments can be made.

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I got an e-mail saying that I have to verify my order details - what does that mean?

We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order form, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud. To verify these details, please simply respond to the e-mail that was sent to you from a Support Representative at...

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Can I dye, bleach, or tone my Belair Hair extensions?

Since Belair premium extensions are made of 100% Remy human hair, they can be dyed a darker color or toned by a professional hair colorist, who has had previous experience in working with hair extensions. If you do decide to get them dyed, please upgrade to premium and not standard. Our 1b black/brown can be turned all the way to 613 blonde but remember Bleaching is a harmful chemical process that can alter the quality of your set, and even damage it. If you are in-between shades, we recommend going for the lighter color and taking your set to a professional hair colourist to have them dye your set a darker shade in order to achieve an overall match. Similarly,...

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Can I curl or straighten my extensions?

Just like your own hair,  extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your belair extensions, however, we suggest to always use a heat protectant spray prior to styling your set. Also remember we recommend you buying the texture that you plan on wearing the most 

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